5999b's Privacy Policy
Your personal information is our top priority. This policy explains in detail how we collect, use, and protect your data.
Introduction & Scope
Key information about this privacy policy
5999b ("we", "us", or "platform") is a trusted online betting and casino service provider in Bangladesh. We take our users' privacy seriously and are fully committed to SSL encryption and Fair Play principles.
This Privacy Policy applies to visiting and using the 5999b website. By using our services, you are considered to have accepted the terms of this policy. Please read this document carefully and contact us if you have any questions.
This policy applies only to individuals who are lawfully using 5999b's services and are at least 21 years of age. Minors are not permitted to create accounts or use the services. If any data belonging to a minor is submitted to us, it will be deleted immediately.
What Information We Collect
Details of personal and non-personal information
Information You Provide Directly
When you open an account or use services on 5999b, the following information may be collected from you:
- Full name and username
- Email address and mobile number
- Date of birth (for age verification)
- National ID card or passport details (for KYC verification)
- Payment information (bKash, Nagad, Rocket account numbers)
Automatically Collected Information
When you browse our platform, certain technical information may be collected automatically:
- IP address and device information
- Browser type and version
- Operating system information
- Cookies and session data
- Service usage history and log data
Financial Transaction Information
Payment-related information is collected during deposits and withdrawals on our platform. We only accept transactions through bKash, Nagad, and Rocket. This information is stored under strict security and is never sold to third parties.
Communication Information
When you contact us via our 24/7 live chat support or email, the content of the conversation and your contact details may be collected. This is used solely to improve service quality and resolve issues.
Purpose of Using Your Information
How and why your information is used
5999b uses the information you provide only for the following legitimate purposes:
- Creating, managing, and securing your account
- Completing identity verification (KYC) and age confirmation processes
- Processing financial transactions and handling deposits and withdrawals
- Monitoring to prevent fraud and money laundering
- Improving customer service and providing support
- Enhancing platform functionality and user experience
- Applying and monitoring responsible gaming policies
- Fulfilling legal obligations
- Diagnosing and resolving technical system issues
We never sell, rent, or share your information with third parties for marketing purposes. All processes involving the use of your data remain within the boundaries of this policy.
Policy on Disclosing & Sharing Information
When and with whom information may be shared
Service Providers
A limited amount of information may be shared with trusted partners selected for payment processing, technical operations, or cybersecurity. These partners are contractually bound to uphold our privacy standards.
Legal Obligations
Information may be provided to legal authorities in response to a court order, a lawful request from a government or regulatory body, or when required to prevent fraud. This is a legal obligation and we have no alternative in such cases.
Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such circumstances, users will be given advance notice and the same privacy standards will be maintained.
What We Never Do
5999b never sells your personal information to advertisers, uses it for third-party marketing purposes, or discloses it unnecessarily without your consent. Your privacy is an integral part of our business values.
Cookies & Tracking Technologies
What cookies are and how we use them
What Are Cookies?
Cookies are small text files stored in your browser. When you visit the 5999b website, these files are saved to your device and help improve your experience on future visits. They are not harmful and cannot read your personal files.
Managing Cookies
You can disable cookies at any time through your browser settings. Keep in mind, however, that disabling cookies may affect certain important platform functions — such as maintaining your login session.
Types of Cookies We Use
- Essential Cookies: Required for login sessions, security tokens, and core platform functionality.
- Performance Cookies: Used to monitor and improve service speed and functionality.
- Preference Cookies: Used to remember language preferences and user-specific settings.
- Analytics Cookies: Used to analyse user behaviour and further improve the platform experience.
Data Security Measures
How we keep your information safe
SSL Encryption
All data transmissions are protected by SSL (Secure Sockets Layer) encryption technology. This ensures that no third party can read or alter any information sent between you and our servers.
Secure Storage
Your information is stored on secured servers. Sensitive data such as passwords is kept in encrypted hash form. Passwords are never stored as plain text under any circumstances.
Access Control
5999b's internal staff are only granted access to the information necessary for carrying out their responsibilities. Unauthorised access to personal data is strictly prohibited and regular security audits are conducted.
Response to Security Breaches
In the event of a data security breach, we will immediately take the necessary technical measures and notify affected users as quickly as possible. However, complete security on the internet cannot be guaranteed — we make every effort but cannot promise absolute security.
Data Retention Period
How long your information is kept
5999b retains your information only for as long as necessary. The retention period depends on the type and purpose of the data:
- Account Information: For as long as the account remains active and for the legally required period after it is closed.
- Financial Transaction Records: For the period specified by applicable financial regulations and rules.
- KYC Documents: For the period required for identity verification and fulfilling legal obligations.
- Logs & Usage Data: For a limited period as needed for resolving technical issues and maintaining security.
- Support Conversations: For a defined period to ensure service quality.
Once the retention period ends, data is securely deleted or anonymised so that it is no longer personally identifiable.
Your Rights
Your control over your information
Access
You can contact us at any time to find out what information we hold about you and how it is being used.
Correction
If any of the information we hold about you is inaccurate or incomplete, you can request that it be corrected. It is our responsibility to maintain accurate data.
Right to Deletion
In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations exist.
Objection to Processing
You have the right to object to your information being processed for marketing or profiling purposes. We respect this objection.
Data Portability
You have the right to receive a copy of the information you have provided in a structured, machine-readable format.
Restriction of Processing
In certain circumstances you may request that the processing of your information be temporarily restricted.
To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time. Action will only be taken after your identity has been verified.
Protection of Minors
Our position on protecting the data of children and young people
5999b provides services only to those aged 21 and above. We do not knowingly collect any information from minors.
An age verification process is followed at the time of account registration. If any person provides false information about their age to open an account, that account will be closed immediately and the collected information will be deleted.
If you believe that a minor is operating an account on our platform, please contact us immediately. We will take prompt action in this regard.
Third-Party Services
External services and their privacy policies
5999b uses third-party services such as bKash, Nagad, and Rocket for payment processing. These services have their own privacy policies and operate independently.
We have no control over how your information is handled on these third-party platforms. We therefore recommend that you read the privacy policy of the relevant payment service.
Game content providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, and others also follow their own privacy policies. 5999b is not responsible for the privacy practices of these providers.
Policy Changes & Updates
How you will be informed of changes
5999b reserves the right to change or update this privacy policy at any time. After each update, the new version will be published on this page.
For significant changes, we will attempt to notify you by email or through the platform. However, the responsibility for staying informed about policy changes rests primarily with the user.
Continuing to use the platform after a revised policy is published will be considered your acceptance of the new policy. If you do not agree with any changes, please contact us to close your account.
Contact Us
We are ready to help with any privacy-related questions
Privacy Inquiry
If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise any rights related to your information, please contact us. Our support team provides assistance in both Bengali and English.